Key opportunities in the Software Defined Data Center Market include the demand for scalable IT frameworks and hybrid cloud ...

Choosing the right contact center software can make or break your customer service strategy. Whether you're looking for the best contact center software to improve efficiency or a cloud contact center ...

5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

As businesses and broader society continue to desire and even demand more and more advanced automation in business processes and everyday life, the race to build new data center capacity is heating up ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

The College of Computing named Professor Rich Vuduc as director of the Center for Scientific Software Engineering (CSSE). The Georgia Tech hub is dedicated to building reliable, high-performance ...