Bill Willis was looking for a better way to talk with his customers. As deputy CIO of North Carolina, he needed to know if his organization was doing a good job serving IT users in state government ...

Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--KACE™, the leading systems management appliance company, today announced its KBOX™ Systems Management Appliance now offers significantly enhanced support for ...

Implementing an IT infrastructure library (ITIL) can help organizations trying to get a better handle on IT services and resources. But ITIL's just a framework. One size does not fit all. In fact, you ...

Roughly two years ago we wrote a newsletter on the potential use of IT Infrastructure Library (ITIL) to, among other things, improve WAN management. ITIL was originally defined in the 1990s by the U.K ...

CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...

Axelos defines IT Service Management (ITSM) as the implementation and management of quality IT services that meet the needs of the business. IT service management is performed by IT service providers ...

Academics John Bentley and Mark Harris are bringing the rigours of IT governance to the halls of academia. The Victoria University lecturers have included the IT Infrastructure Library (ITIL) in the ...

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After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...