Add Yahoo as a preferred source to see more of our stories on Google. DTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at ...

Insurance agencies looking for customer service staff has gone on for years. Just check the online job ads for these positions. There are always openings. Processing Content When we fill these roles, ...

The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

Add Yahoo as a preferred source to see more of our stories on Google. A Michigan woman is suing her former employer over corporate policies that she says forced her to endure repeated sexual ...

A 47-year-old customer-service representative for Southwest Airlines says it's been a challenge. They've worked there since 2008 and the airline pays them $30 an hour. They said they've dealt with ...

On the first anniversary of Verizon Business’ acquisition of cloud video conferencing platform Blue Jeans, CEO Tami Erwin reflects on Verizon’s strategic orientation, the pandemic and her leadership.

DTE has been hit with an unusual sexual harassment lawsuit involving a customer service representative who says she was taunted at work — not by a colleague or a boss, but by a customer who allegedly ...