Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...
Defining virtual reference -- Implementing virtual reference : is it the right thing, right now? -- Who are we doing this for? -- Buy-in : gaining commitment and support -- Policies : setting ...
In San Francisco, a woman logs on to a Web site from her home computer and types a question: Where can I find the president’s 2006 budget request for NASA? A librarian, who is also online, directs the ...
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