Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...

Google is looking to make marathon customer service calls a little more bearable. It can call customer service on your behalf, then call you back with a rep on the line. The feature is currently in ...