AI agents were supposed to be the shiny new heroes of customer experience. In 2026, they’re just as likely to be the reason your CFO cuts the budget and your CIO can’t sleep. But the problem isn’t ...
CX platforms process billions of interactions yearly — but no security tool monitors what their AI engines ingest. Six blind ...
2023 marked a turning point: the coming of age of Gen AI made enterprises realize the foundational role of data. To maximize AI, enterprises must bring together data residing across disparate ...
In my travels, I’ve seen where replacing humans with robotics and AI has been beneficial — but also where it has the potential to go horribly wrong. As many of you know, I’m blessed to be able to ...
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