Lots of companies have corporate policies. A great many, however, lack corporate principles. Most companies and their employees have no idea what customers want, much less how to deliver what they ...

We know many of your clients are experiencing high call volumes as a result of the ongoing COVID-19 situation. In order to provide them with some helpful information during this time, we have ...

In his 2002 State of the Union Address, President George W. Bush issued a call to all Americans to commit 4,000 hours to service and volunteerism over the course of their lifetime. President Bush ...

Customer service training in best practices doesn't have to be dull to be effective. I advocate the opposite approach, believing that the more colorfully you frame principles and best practices in the ...

This post is part of a larger effort by Commit Swimming to be transparent around their business practices. This effort is designed to help entrepreneurs within the swimming community to find ...

Marketing services is distinct from marketing products. The biggest difference is that services lack tangibility. Buyers can't see, touch or feel them. This increases the pressure on companies to ...