NexusOps with NexusIQ is available as part of NexusTek’s managed services delivery model, with optional accelerators to help teams onboard quickly and baseline key service desk metrics for early ...

Talkdesk Utilities Experience Cloud connects utility company contact centers to the heart of their operations to deliver a modern, proactive customer experience PALO ALTO, Calif. and PHOENIX, May 05, ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

The most effective customer experiences don't just use AI, they activate it across every channel, system, and team. When every workflow is connected from intent to resolution, service becomes faster, ...

Zendesk has released proactive messages – real time notifications on messaging channels such as WhatsApp or SMS or pop-up messages on a website. Whereas previous experiences may have required ...

AUSTIN, Texas--(BUSINESS WIRE)--UserTesting, the leading provider of human insights for innovators, today unveiled several groundbreaking innovations at The Human Insight Summit (THiS) 2024. As part ...

Crafting exceptional customer service experiences is a challenge for brands today. The unfortunate truth is that customers remember negative experiences much longer than positive ones. And customers ...

If you want your organization to save time and generally spend labor resources more productively, it’s important for your teams to develop a proactive mentality. With more proactive measures and fewer ...

Casey Marquette is a seasoned Fortune 50/200 security strategist & CEO at Covenant HR, empowering elite recruiting teams across industries. Speed still matters in recruiting. Candidates move quickly, ...

AI-driven triage, routing, and service updates help businesses resolve issues faster, improve consistency, and deliver a more proactive support experience. DENVER, Feb. 05, 2026 (GLOBE NEWSWIRE) -- ...