For decades, management scholars and practitioners have grappled with what I call the "knowledge problem" in organizations—the stubborn difficulty of codifying and transferring expertise that resides ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, with experts predicting that KM will not only become a more vital function ...

Forbes contributors publish independent expert analyses and insights. I write about 21st century leadership, Agile, innovation & narrative. This voice experience is generated by AI. Learn more. This ...

Institutional knowledge has long been one of the most vulnerable assets within a company. Turnover, reorganization, and fragmented systems erode collective memory faster than leaders realize, leaving ...

Knowledge workers will never be more important because their insights enable AI to succeed, and AI will amplify the value they produce.​ ...

Zendesk is betting that unified enterprise search will unlock the next wave of AI-powered employee support. The company announced on Dec. 18, 2025, that it acquired Unleash, an AI-powered enterprise ...

HR and people managers should proceed with caution if they want to use AI to improve efficiency and human capital in the ...

A recent event hosted by the M.S. in Human Capital Management (HCM) program sought to get to the bottom of a very important ...

What if you could transform overwhelming, disconnected datasets into a living, breathing map of relationships, one that not only organizes your data but also reveals insights you didn’t even know you ...

Federal agencies reportedly more than doubled their use of artificial intelligence (AI) from 2023 to 2024, and they used a ...