Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first ...

Intercom today launched the Conversational Support Funnel, a holistic framework for delivering and scaling modern, next-generation customer support through a messenger-first experience. The ...

Intercom, a customer communications platform, launched two new tools — Surveys and Switch — that focus on delivering better customer service. In addition, the company released a next-generation ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today, artificial ...

Intercom, a conversational relationship platform (CRP), launched its Conversational Support Funnel, a framework that aims to help customer service teams conduct better outbound conversations that ...

We charged for outcomes with Fin…we’re charging when we did the work properly, and we weren’t charging when we didn’t,” says Des Traynor, Intercom co-founder and chief strategy officer, to host Anurag ...