I believe explaining what I am trying to do will work a lot better than asking a specific technical question, as I am definitely not very experienced with Asterisk. I am accessing a website that ...

When you purchased your new voice over internet protocol (VOIP) telephone system, a technician likely plugged the system into your internet connection, set a few standard menu options, recorded a few ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

The value in deploying an interactive voice response (IVR) system is its ability to service customers without the need for a live person. While that’s generally regarded as an advantage in speed, cost ...

Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater. Businesses today treat interactive voice response (IVR) and chatbots ...

An IVR system may seem impersonal, but when combined with AI it can help resolve problems and provide better customer service round the clock. Has a ubiquitous voice prompt ever captured your ...