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DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing services, broadening the company’s workforce solutions to support ...

We list the best help desk software, to make it simple and easy to manage a single platform for answering queries from staff and/or customers. Whether your support team is working internally or in a ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

All Covered, the IT Services division of Konica Minolta Business Solutions U.S.A., and one of the nation’s top ranked IT Services companies, has acquired the assets of America’s Remote Help Desk of ...

PUNE, India, June 26, 2023 /PRNewswire/ -- A recent study published by Dataintelo reveals an expected steady growth for the Global Help Desk Outsourcing Market, with a forecast from 2023 to 2031. As ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...