Would an army with excellent captains and mediocre generals be better than one with a brilliant general and crummy captains? The Department of Data looks to the Civil War for answers.

As the holiday season approaches, 44% of managers in retail, hospitality and food service say they’re planning to hire more seasonal workers this year, according to an Oct. 3 report from Axonify.

Managers can make or break the employee experience. Here’s how front-line managers can support the whole person to ensure everybody wins. The Fast Company Executive Board is a private, fee-based ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Over the past year, I've spoken with hundreds of contact center sector executives, primarily ...

To be effective safety leaders, front-line managers need the knowledge and confidence to deliver and implement safety training in their organizations. They also need the support and "buy-in" from both ...

If human resource personnel are serious about business impact, they should take these four steps to help frontline managers make better people decisions. Traditional HR tech fails because it doesn’t ...

The University of Delaware’s Division of Professional and Continuing Studies (UD PCS) will launch its Frontline Manager program on Sept. 16. This 10-week, in-person course is designed to help emerging ...