Jane Software Inc., a practice management platform for health and wellness practitioners, has been recognized with a Silver Stevie® Award for Customer Service Department of the Year in Computer ...

Aspect Communications has let it be known it's getting out of the hardware business. To that end, the company is offering, for the first time, a software-only package with the release of Customer Self ...

Integrators do more than haul products and run wires. They’re trusted technology advisers to their clients, from the very beginning of a project to the end. Of course, that requires expertly ...

Providing excellent customer service requires reliable communication and timely responses. That can be easier said than done with so many communication channels to monitor, including phone, email, ...

Review platforms Software Advice, Capterra, and GetApp-all owned by Gartner Digital Markets-have recognized Patriot Software as one of the highest-rated payroll systems, based on user reviews. CANTON, ...

The help desk software market is growing rapidly as businesses of all sizes adopt new technologies to improve customer satisfaction and streamline operations. In this guide, we will help you choose ...

ServiceNow Inc and Adobe Inc said on Tuesday they will make their software systems work together in an effort to improve apps used by customer service representatives. ServiceNow has long made ...

The processes that you rely on to document and track customers' requests for support are so straightforward that it may be tempting to think of them as trivial. But when you consider these processes ...

For all the buzz surrounding customer experience, few CX leaders think their work is wowing customers. Although 81 percent of CX leaders surveyed by Gartner this past July believe CX will soon be the ...