Chris Hodges is a Vice President leading JD Power’s Customer Experience Solutions practice. His focus is helping clients drive top-line revenue growth and increase operational efficiencies with ...

Editor's Note: This article was updated on June 10, 2024 to include new data and information. The original content was authored by Scott Clark. Ongoing learning initiatives are vital for employee ...

Health First Health Plans has earned the J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support. The J.D. Power 2025 Certified Customer Service ...

NEWLAND — A group of seven dedicated clients at Yellow Mountain Enterprises completed a customer service training course through the Mayland Community College Life Skills program, earning their ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...