Advanced Churn Prediction engine enables brands to identify at-risk customers and deliver personalized marketing, moving from reactive retention to proactive relationship building. SAN ANTONIO, Sept.

Customer churn — and the problems it brings to light — is nothing new. No matter how many new customers you bring on board, you can easily negate your sales team's gains if your churn rate is high. It ...

Understanding customer churn is critical to sustaining a healthy business. Knowing how and why customers leave and what can be done to win them back underpins efforts to target new markets and product ...