Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

Current research: He is working on a book about supply chain finance. While there are already textbooks on the topic, this will be the first handbook written for professionals and executives. “It will ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

I’m sure you’ve heard the saying: “Knowledge is power.” In a work setting, having information can be a very powerful thing. Unfortunately, some people like to keep this power for themselves and use it ...

Every business has subject-matter experts who are the keepers of critical information or who serve as the firm’s institutional memory. How do you ensure that they pass their knowledge on to the next ...

The COVID crisis throws into relief what happens when grief has—quite literally—nowhere to go. The evidence suggests that most people summon strengths that surpass their own expectations. sharing ...

Many leaders see organizational learning simply as sharing existing knowledge. This isn’t surprising given that this is the primary focus of educational institutions, training programs, and leadership ...

Many communities rightly tire of researchers who want to study their ways of being, their problems, and their knowledge, without building reciprocal relationships for mutual benefit. They often ...