The ITIL 4 Foundation guide describes one of the most significant challenges with IT support as the “watermelon SLA effect”. It refers to a mismatch between the service provider’s perception of its ...

Application monitoring solutions are designed to aid your organisation in detecting and resolving issues with application performance, before they affect your end ...

Monitoring the response times and behavior of an application. As users wait for a Web page or other set of data to download into their computer or mobile device, they understand the value of fast ...

This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach. A converged Application ...