Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Kevin McPartlan: The value of IP, specifically VoIP, in the ...
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Buy Activision under the terms that the CoD IP will be sold separately to a different game industry company who can then decide the fate of the franchise. If that one game is the hold up, it’s not ...
According to Art Schoeller of The Yankee Group, as many as 80% of call center agents will be using IP telephony by 2009, up from around just 10% today. So, unless you plan to close your call centers ...
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