Despite the recent challenges in overall experience quality seen in Forrester’s Customer Experience Index (CX Index™) benchmarks, customer experience (CX) remains a priority for many organizations.

Peter Dunn is a seasoned technology and cybersecurity leader with over 25 years of experience driving digital transformation, AI integration and zero-trust initiatives across federal agencies and ...

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. The Department of Justice is using ...

NEW YORK (February 15, 2017)-Nearly two-thirds of companies with well-established advanced analytics strategies report operating margins and revenues of 15% or more, according to a report developed ...

Moving from reactive to predictive maintenance requires the right tools for use by subject matter experts. As the power industry continues to advance from preventative to predictive maintenance, one ...

Research summarized by Gitnux indicates that AI can improve retail inventory accuracy by up to 30%. In operational terms, this translates into fewer lost sales, lower carrying costs, and more ...

If they have the right software tools, it’s likely that your team of HR professionals is tracking lots of valuable metrics, like time-to-hire and turnover rate. Those are important, but as an HR ...

The access control industry is poised to undergo a major transformation as artificial intelligence (AI) and advanced analytics are being increasingly adopted to improve security, efficiency, and ...